7 Steps to Delivering Outstanding Customer Service

7 Steps to Delivering Outstanding Customer Service

Focusing on your source of revenue and ensuring that that source of revenue is as happy as possible is the number one thing you must do when growing any business. In the case of most businesses, that source of revenue is your customer. Distractions happen and priorities shift, but at the end of the day you always need to keep your customers front and center. It?s crucial to understand that excellent customer service is key to building a business–and that anything less can easily destroy it.

Here are seven guidelines that will help you deliver high-quality customer service:

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8 Hard-Earned Lessons About Following Your Passion While Building a Business

BlogPost_071615-1I am a huge proponent for building a business built on what you are passionate about. I am truly passionate about creating businesses and teaching others how to build businesses so they can live a life they want through personal financial freedom. I?ve also worked on businesses that I wasn?t passionate about, thinking money was all I needed, and trust me, it is NOT worth it!

Below I share eight hard-earned lessons I?ve learned over the years about following YOUR passion in business. I explain why passion is so important when building a business, and also why it isn?t the only thing you can rely on for success.

1. Money doesn?t provide satisfaction.

In my experience, more and more money can actually equate to more and more stress. Luckily, I love what I do, so it excites me. However, I have abandoned profitable businesses that did not align with my passion. If you think that… “once I get money, everything is going to be better”… you may be in for disappointment. Money does not provide satisfaction. Money is a tool, and that’s all I ever look at money as. Money, in my opinion, should never be an end goal, but a resource that helps you achieve that goal (such as in my case money is the tool that helps me achieve my goal of a specific lifestyle I want to live). The reality is you usually don’t need as much money as you think you need to achieve and if the way you are making money now is causing you to be stressed and miserable? do something else (yes, YOU are in control of that choice)! Continue reading “8 Hard-Earned Lessons About Following Your Passion While Building a Business”

10 Mistakes First-Time Entrepreneurs Make (and How to Avoid Them)

10 MistakesFirst-Time Entrepreneurs Make

I have been a first-time entrepreneur and I’ve known and mentored many. In my experience and theirs, I’ve come across so many mistakes that are made that can often times lead to failure. I want you to learn from my mistakes so you can avoid them and achieve success even FASTER.

1. Negative mindset.

People often just don’t believe in themselves for whatever reason. They think, “It’s not possible for me, there’s something missing, I don’t have the abilities, I don’t have the friends, I don’t have the brains, I don’t have the tools.” There always seems to be an excuse. Thinking this way is self-destructive. What ends up happening once they start believing those things is they become their reality. It’s a self-fulfilling prophecy.

How do you avoid this? Continue reading “10 Mistakes First-Time Entrepreneurs Make (and How to Avoid Them)”